Service
CUSTOMIZED ENGINEERING
Since raw material is various and the end use is various, our engineer can customize suitable machine for different market.
We pursuit to make more profit for our customer. What customers should do is to tell us his requirement, we will take care of the rest. We can design new machines based on your actual requirement.
ON-SITE SUPPORT
Whenever you are, our technician are available to serve you in your plant. We will send engineer to carry out installation, debugging, training, repairing and maintenance.
Test run the machine prior to shipment
Carry out installation of the machine, ensuring a smooth startup in your plant
Teach the operator how to use the machine
Teach the operator how to change wear parts
Teach the operator how to carry out maintenance job
Test run the machine in your plant, ensuring you are satisfied with the performance
Suggestion for improving the performance of the machine
Repair the machine when breakdown occurs
REMOTE SERVICE
We will provide technical support 24/7, including holidays.
We provide support by telephone and/or e-mail.
We will keep our customer informed about new technology to upgrade the old machine
SPARE PARTS
One extra set of wear parts will be shipped with the main machine.
Hongxin Machinery offers a wide inventory of robust, durable and reliable replacement parts to give our customer more production and less downtime.
The parts are delivered to you promptly and efficiently.
CONSULTATION
We are more than just machine builders. We offer a long-term partnership for project development. We can use our industry experience to help your business prepare, perform and grow.
We have the ability to carry out turnkey project. We will help you in every step of your project, from market research to machines purchasing, to plant design, to marketing of final products.